Wyniki 1-1 spośród 1 dla zapytania: authorDesc:"Katarzyna TWOREK"

IT reliability and the results of accredited laboratories functioning in Poland DOI:10.15199/48.2019.01.06

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Previous research carried out in research and reference laboratories operating in Poland and having an accredited management system were related to many aspects of their functioning. In particular, in 2010-2017, empirical studies were carried out aimed at: analysis of the process and effects of implementation of management systems according to ISO / IEC 17025, also in the context of the time of use of these systems (Bieńkowska, 2012), identification of TQM compliance in laboratories (Bieńkowska, 2013), analysis of the relation between TQM maturity and results obtained by laboratories (Bieńkowska, 2015), or discussion on the process of building relationships based on trust (Bieńkowska et al., 2017). One of the current aspects of laboratories operations is the use of information technology (IT) in the process of shaping the quality of the research service. Nowadays it is obvious that the collection, processing and transfer of data is not possible without proper IT support (Bieńkowska & Tworek, 2018). For this reason, the aim of this study is to diagnose the use of IT solutions in research and reference laboratories operating in Poland. The paper describes the results of empirical studies conducted among 84 laboratories. They constitute research material allowing to verify the hypothesis: the higher is the IT reliability in research and reference laboratories, the higher are the measurable benefits obtained by these units in all areas of their functioning. 1. The Quality Of The Research Service And The Use Of It In The Process Of Its Development The quality of research and reference services is obtained by the laboratory as a result of the implementation of activities included in the process of its provision. This process, in general, includes both technical and managerial activities. Technical activities relate to individual phases of the service implementation, i.e. from the moment of identifying the customer's needs and e[...]

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